Uploading documents can serve a variety of functions. You can upload Photo Ids for your client, you can upload Transfer forms or any other supporting documentation that the Client account might need at the moment.
⚠️ Please do not upload Investments (DOI) documents to this area.
If you would like to upload a new Investment follow this link.
https://support.aetrust.com/hc/en-us/articles/360053063032
Here is video:
Upload a Document
- Navigate to your Customers Tab
- Select Documents Subtab
- Scroll all the way down
- Select New Document
- Select your Customer
- Select your Customer's account
- Select Document Type
- Provide a Description of the document and any relevant remarks
- Select Choose File
- Select the file you wish to upload
- Click the Save button
You have submitted a Document to your client account! Our office will verify the documents and will be processed automatically within 24-48hrs.
If you're unable to Upload a Document after following the steps above, please contact our Customer Success Team at success@aetrust.com or click the Help button to chat with us now.